International Journal of Service Industry Management vol.9 No.1: 7-23. The Impact of Corporate Image on Quality, customer Satisfaction and Loyalty for Customers with Varying degrees of Service Expertise. Andreassen, Tor Wallin and Bodil Lindestad. Customer Satisfaction Market Share, and Profitability: Finding From Sweden. The American Customer Satisfaction Index. Rumah Sakit Indonesia Belum Siap Bersaing. Padang: Dinas Kesehatan dan Kesejahteraan Sosial Propinsi Sumatera Barat:1-46. Profil Kesehatan Propinsi Sumatera Barat. Jakarta: Penerbit Buku Kedokteran EGC: 220-234. The responsibility to publish those titles are handle by Penerbit Erlangga and its four imprints Erlangga for Kids, Esensi, Esis, and Phißeta.A.A. The scope of our publication is divided into five basic categories, school books/text book, higher education book, children’s book, popular book (fiction and non fiction), and reference.
Nowadays, we can proudly announce that Erlangga Group is the home of many well known authors and famous children’s characters. We always ensure that our product is enriched with didactic value. In creating a product, we always put our faith in our appreciation of educational value. Now our product is a mix of beautifully produced text-book, children’s book, non fiction, fiction, and magazine. However, in the last ten years, we start to publish many titles from internationally and localy famous authors from children’s book to popular genre. Nationally acknowledged as the best educational book publisher, Erlangga Group for decades has endured the rise and fall of Indonesia’s educational sector. We are well known for the quality of our publications and the large range of our products. In its sixty years, Erlangga Group has established a distinctive presence on the Indonesia publishing scene. Established on April 30th 1952, Erlangga Group formerly focusing only on school books.
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